About

I’m Jeff Bennett. I’ve spent about 20 years working across fintech, operations, and consulting.

Why this site

I started The AI Forum to write about AI the way operators actually experience it: less about the newest model, more about what it takes to move a tool from a promising pilot to something a whole organization relies on.

What I write about

• Choosing the first AI use cases, and saying no to the rest
• Who should own AI inside a company
• Getting processes documented before automating them
• Telling real AI-driven results apart from savings that came from process or system changes
• Rolling AI tools out to frontline teams, including teams across different cultures and regions

Speaking

In 2024 I spoke at AWS Summit London about using AI and analytics to run a global contact center. Watch the session on YouTube.

How I use AI on this site

AI helps me research, outline, and edit. The opinions, the stories, and the calls about what’s worth saying are mine.

Get in touch

The best way to reach me is on LinkedIn.

Views here are my own and not those of my employer.